We are an independent show guide. Resale ticket prices may be above face value.

FAQs & Customer Support

Buying Tickets

  • Group buying
  • Donations
  • International customers

Ticket availability

If you're looking for a certain show, try typing it into the search bar to find the showpage, from there you can click on "buy tickets" and see what inventory we have available. You can also look up a show on our Event Calendar. If you can't find the show you're looking for, or there are no tickets left on your chosen date, don't despair, just give one of our customer support advisers a call on and they'll be able to give you full support with making your booking.


If you've been given a gift card for Albany Theater and would like to use it for your purchase, just select any event on the site (or another in our collection) and proceed to the checkout page. Look for the Apply a gift card box under the order summary on the right and enter your Gift Card Code. This will apply the gift card to your purchase.


Albany Theater is an independent theatre guide and ticket reseller, it is for this reason we're unable to process donation requests. Your best bet is to contact your chosen theatre or show to discover their ticket donation policies directly. Please note, we are unable to forward any correspondence for you.

Group Buying

If you're looking to purchase 10 or more tickets, please contact our specialist groups team on who are on hand to help you get the best seats and prices for your visit.

International Customers

Questions about tickets

New Ticket types

E-Tickets are printed on paper, unlike hard tickets which are printed on cardstock. These paper tickets will have a barcode and will be valid for entry into an event.

Paperless tickets aren't like traditional paper tickets and they don't involve having a physical ticket in hand. Ticket purchases are instead associated with the credit card originally used for a ticket purchase. This credit card has to be swiped for entry into the venue. Customers access events using paperless tickets by being escorted into the event by a representative from the seller (the original purchaser of the ticket) or by being provided with the credit card used by the seller for the original ticket purchase. Either way, you must have the card; no card means no entry.

Flash tickets are a new innovation used for ticket distribution by event promoters. Event-goers with "flash" tickets access their tickets by swiping a credit card (the one used for the original ticket purchase) at a venue kiosk. This kiosk will then print out a ticket receipt that the event goer can present to venue personnel as a means to gain entry to the event. Customers should contact their seller directly with any additional questions about flash ticketing

Still need help?

If you have an urgent issue with an event happening in the next 24 hours you’ll get help the most quickly by using Live Chat or phoning us.